HOW DO I RETURN THE PRODUCT(S)?
PROCEDURE FOR RETURN AND EXCHANGE OF GOODS
5.1. Exchange and return of goods can be carried out at the address:
- Czech Republic, NA PRIKOPE 853/12, PRAHA 1, 11000, Bravo Dance shop T +420 792 825 294 (CZ) (if the Buyer placed an order to a country of the European Union)
5.2. The procedure for returning goods of inadequate quality shall be governed by the laws of the country of the Seller and the provisions of this Agreement.
5.3. The Customer may return or exchange all goods purchased from the Seller, except for beauty products and personal hygiene items, within 30 calendar days upon receipt of the goods from the postal service. The calculation of 30 calendar days shall start from the day following receiving the goods and end on the 30th calendar day at 23:59 Kyiv time.
5.3.1. During the specified period, the Buyer must agree on the possibility of returning the goods with the Seller and directly send the goods back by providing the Seller with a tracking number to track the goods to the official mail of the company firstname.lastname@example.org, otherwise no return or exchange will be made.
5.4. Each parcel shall contain a product return form with the Seller's address data, which is an instruction for returning or exchanging goods.
5.3.1. During the specified period, the Buyer shall agree on the possibility of returning the goods with the Seller and directly send the goods back by providing the Seller with a tracking number to track the goods to the official mail of the company email@example.com, otherwise no return or exchange will be made.
5.5. To exchange/return goods of proper/improper quality, the Buyer shall send the goods back to the Seller through the postal service, observing the conditions for the exchange/return of goods, and the Seller shall accept the return and check the goods for damage, traces of use, presence of all tags and documentation.
5.5.1. The Seller shall have the right to refuse to accept the goods if, when returned by the Buyer, it was packed improperly, as a result of which traces and/or damages remained on the package (including those arising during transportation: scratches, wrinkles, markings, etc.).
5.6. If there are grounds for a return/exchange and all conditions for the return/exchange of goods are met, the Seller undertakes to refund the payment for the goods, excluding shipping costs.
5.6.1. The Seller shall make a full refund, taking into account the cost of delivery in both directions, when the return of the goods is related to the fact that the Seller made a mistake and sent the wrong goods.
5.6.2. If the Buyer wishes to return a part of an order that was sent with the wrong goods due to the Seller's mistake, the amount of the shipping cost from the Seller to the Buyer shall be calculated in proportion to the number of goods that the Buyer returns.
(Calculation example: if the order included 100 units, the shipping cost reached $100, while the company sent 1 unit incorrectly, and the Customer wants to return 1 unit - in this case, the Seller shall compensate for the delivery from the Seller to the Client 1 $. And from Client to the Seller 100% of the cost solely on the provided invoice from the postal company where the tracking number, the name of the postal company, the weight of the item, the sender and recipient's data, the delivery cost are indicated).
5.7. When making a return and exchange, the Buyer shall properly and securely pack the parcel outside and inside so that the goods are not damaged during transportation by the postal service.
5.8. Upon the expiration of the period provided for the return of the goods, the Seller shall have the right not to satisfy requests for the return of goods and for the return of payment for the goods, shipping, and other financial expenses that were incurred on the basis of sending this order for return.
5.9. Customized goods shall not be exchanged or returned.
5.10. The Seller's manager shall provide advice on the recommended size (shape) of the goods for the Buyer, which is purely advisory in nature. The recommendations of the Seller's manager regarding the appropriate size of the item for the Buyer shall be based on the data provided by the Buyer, including the risk that these data may be inaccurate.
5.11. If the ordered goods did not suit the Buyer in terms of shape or other individual characteristics, it shall not be deemed a mistake by the Seller.