Offer terms

TERMS OF USE (PUBLIC OFFER)
(Version dated 04.03.2025)

Page Contents:

PREAMBLE

Dear user of bravo-dance.com, please note that by checking the box and/or using the website, you confirm that you have read and agree to the terms of use of bravo-dance.com, and that this constitutes your acceptance of this Public Offer. Checking the box, as well as using bravo-dance.com in any form, constitutes your unconditional acceptance of the terms of this Public Offer and is equivalent to signing an agreement by both parties. This Public Offer is binding on the parties. If you do not agree with the terms of this Public Offer, you must refrain from using bravo-dance.com.

TERMS AND DEFINITIONS

"Website/Online Store" – A website owned by the Website Owner with the domain bravo-dance.com, which contains information about products, works, services, terms of purchase, payment, delivery, return, and exchange, promotions, advertising, and marketing events, as well as other general information addressed to an indefinite number of people, allowing any person to make an informed choice and conclude an electronic contract for the sale of goods with the Seller under the terms outlined in this Public Offer.
"User" – An individual and/or legal entity with full legal capacity who uses the website and/or its individual tools and agrees to the terms of this Public Offer.
"Buyer/Client" – A User who purchases, orders, uses, or intends to purchase or order goods on bravo-dance.com.
"Website Administration" – The Seller, the administration of the online store bravo-dance.com, which manages and operates the website bravo-dance.com (online store).
"Seller" – A legal entity or individual entrepreneur represented by the online store bravo-dance.com, who posts information about goods and/or services available for order on the Website. The Seller will be specified in the documents related to a specific product.
"Agreement" – This Public Offer, including all of its terms.
"Goods" – Clothing, accessories, cosmetic products, and other items whose information is posted on the Website.
"Order" – The User’s acceptance of an offer for specific goods through the Website and/or their request via the hotline to the Seller to place an order for goods, as well as the collection of goods specified in the User’s order. An Order also represents an Offer, on the basis of which an electronic contract is concluded.
"Offer" – Information about a product posted by the Seller on the Website, including details about the product, its price, payment and delivery methods, discounts, and promotional offers, as well as other order conditions. The terms of the Offers posted on the Website are set by the Seller. The Offer represents information about the possible terms of ordering a product.
"Parties" – The Website Administration, the Seller, the Buyer/Client, and the User.

1. GENERAL PROVISIONS

1.1. This Agreement also regulates the procedure for User access to the information posted on the Website, the terms of Website usage, and the possibility of transferring (selling) goods to the User/Buyer.

1.2. This Agreement is a Public Offer.

1.3. By accepting the terms of the Agreement, the User confirms their legal capacity and assumes the obligations arising from the use of the bravo-dance.com website and the conclusion of the Public Offer.

1.4. Information about goods (including prices) and any other information posted on the bravo-dance.com website may be updated, modified, or supplemented by the Website Administration at any time without prior notice to the User.

1.4.1. The Website Administration has the right to unilaterally amend the terms of this Agreement at any time. The changes take effect from the moment the new version of the Agreement is posted on bravo-dance.com.

1.5. Technical maintenance and service work on the Website may be carried out at any time. Whenever possible, the Website Administration will notify Users in advance of any planned technical or maintenance work.

1.6. To operate the Website, the Website Administration uses the services of third parties (payment services, banks, postal operators, etc.). The Website Administration does not control the activities of third parties and is not responsible for their actions (or performance).

1.7. The exclusive rights to the official bravo-dance.com website and the information posted on it belong to the Website Administration and are not transferred under the terms of this Agreement.

2. PROCEDURE FOR CONCLUDING AND TERMINATING AN ELECTRONIC AGREEMENT

2.1. The offers posted on the Website containing information about goods constitute an offer from the Seller to the User/Buyer to conclude an electronic agreement for the purchase of goods. After reviewing the offer posted on the Website, the User has the right to take actions to accept (confirm) the offer and place an Order.

2.1.1. The acceptance of the offer by the User/Buyer is considered the placement of an Order and full payment of the placed Order to the Seller's payment details.

2.1.2. Acceptance of the offer by the User/Buyer confirms that they have reviewed the information about the product(s), the availability (or absence) of discounts, payment, and/or delivery terms, and have received sufficient information to make a purchase decision.

2.3. Upon accepting the User's offer, the Seller processes the Order and may send electronic notifications to the User via email, phone number, or messenger regarding the status of order processing and fulfillment. Additionally, if necessary, the Seller has the right to clarify the details of the Order with the Buyer to ensure its correct fulfillment.

2.4. If there are objective reasons preventing the execution of the placed Order, the Seller has the right, after accepting the User's offer, to send the User an updated offer with modified Offer conditions (including pricing). The User may either accept or reject the updated offer.

2.4.1. If the User does not accept the updated offer and the execution of the placed Order is not possible, the electronic agreement for the purchase of goods is considered terminated, and the payment for the Order is fully refunded to the User.

2.5. The Parties agree that the Seller’s updated offer may establish new (modified) prices for goods due to objective reasons affecting pricing (cost of goods, Seller's expenses, exchange rate fluctuations, etc.). If the price of the Order changes:

The Seller refunds the overpaid amount if the price decreases.
The User/Buyer makes an additional payment if the price increases.

3. PAYMENT TERMS FOR GOODS

3.1. Certain provisions and information regarding payment terms may be specified in the relevant sections of the Website and/or Offers, which are part of this Agreement.

3.2. The Buyer/Payer shall pay for the goods in accordance with the terms of the Agreement and the Offers posted on the Website, using payment systems such as Apple Pay, Google Pay, VISA, MasterCard, SWIFT, and other methods specified on the Website.

3.3. Upon request from the User/Buyer, the Seller shall send a payment request in the local currency of the User/Buyer, provided that such a currency is supported by the selected payment system of the client, within 24 business hours.

3.4. At the Buyer's request, the Seller has the right to accept payment using another payment system. In this case, all transaction-related costs shall be borne by the Buyer. The Seller also reserves the right to refuse the use of other payment systems for accepting payments without providing a reason.

3.5. Any difference between the amount for the goods and the actual amount paid by the Buyer/Payer due to exchange rate conversion shall not be refunded to the Buyer/Payer if it does not exceed 1% of the order amount.

3.6. The Website Administration does not charge additional fees to the Buyer/Payer when processing order payments. The payment system commission, which is provided by the Website Administration for accepting payments from Buyers/Payers, shall be covered by the Seller.

3.7. If the Buyer’s/Payer’s bank charges a commission for the payment of goods, the Buyer/Payer shall bear this cost independently and cannot request compensation for this fee from the Seller.

3.8. Information on product taxes will be indicated on the product page next to its price, depending on the selected delivery country.

3.9. Payment confirmation for an order shall be a receipt, a bank statement from the Buyer’s/Payer’s bank with the bank’s stamp, indicating the Buyer’s/Payer’s bank, full name, transfer amount, commission, and additional expenses related to the payment transaction, as well as the payment recipient.

3.10. After the order payment is completed, the Seller shall provide the Buyer/Payer with an invoice.

3.11. Information on customs duties for goods will be available in the delivery section of the Website. However, this information is subject to change, and the Seller is not responsible for the accuracy of the customs duty data. The Website Administration recommends that the Buyer check the applicable customs duties in their country at the time of placing the order.

3.12. The Seller has the right to cancel the order (terminate the electronic purchase agreement) if full payment for the order is not received.

3.13. The Buyer has the right to pre-reserve a product if this option is available for a specific product on the Website. Product reservations for Buyers who choose "bank transfer" as the payment method will be valid for 48 hours, counted in business days. If the payment is not received in the Seller’s account within the specified period, the Seller has the right to cancel the reservation and sell the product to another Buyer. The Seller is not responsible for shipment timelines or delivery if the payment was not received during the reservation period.

3.14. If the Buyer significantly overpays for an order, the Seller shall refund the excess amount to the Buyer/Payer within 3-4 business days.

3.14.1. To receive a refund for an overpaid amount, the Buyer must provide the Seller with a bank statement in accordance with clause 3.9 of this Agreement.

3.14.2. The Seller is not responsible for the difference between the order amount and the actual amount paid if the Buyer/Payer does not provide the Seller with a bank statement in accordance with clause 3.9 of this Agreement.

3.15. If the Buyer’s payment is not credited by the Bank, the Buyer must contact technical support or the bank manager where they hold an account.

3.16. In cases where a refund is issued to the Buyer as per this Agreement, the Seller is not responsible for the time it takes for the funds to be credited to the Buyer’s/Payer’s account, as this is the responsibility of the Buyer’s/Payer’s bank and the payment system.

3.17. The Seller will only refund the order payment after the order has been fully paid using the same payment details that were used for the original payment.

3.18. The Seller shall process a refund for an order within 3-4 business days after receiving the product at the warehouse and confirming that the product meets the return conditions.

3.19. The Seller will refund the product cost excluding the shipping cost and additional expenses related to the transportation of the order to the Buyer and back from the Buyer to the Seller (except in cases where the Seller mistakenly sent the wrong product).

3.20. The Seller is not responsible for financial losses associated with the Buyer’s order if the Buyer has not complied with the terms of the Public Offer.

3.21. Other payment terms for goods that are not included in the Public Offer shall be governed by the applicable laws of the country where the Seller is located.

4. TERMS OF DELIVERY OF GOODS

4.1. Certain provisions and information regarding delivery terms may be specified in the relevant sections of the Website and/or Offers, which are an integral part of the Public Offer for the electronic purchase contract.

4.2. The Seller undertakes to deliver the order on time, in full integrity, and in accordance with the conditions specified on the Website and in this Agreement. The delivery time includes both the shipping time from the warehouse and the time required by the postal company for delivery.

4.3. Delivery is available to the countries listed as options during the checkout process on the Website.

4.4. The shipping time for the product will be indicated on each product page next to the product specifications. After selecting all product characteristics and quantity, the exact shipping date will be displayed on the product page.

4.4.1. Shipping dates may vary depending on the manufacturer (brand).

4.4.2. The Seller has the right to modify the shipping and delivery terms by updating the information on the Website. If the Buyer places an order based on a specific delivery timeframe and the conditions change during order processing, the Buyer has the right to refer only to the information that was relevant at the time of placing and paying for the order. This information is stored on the invoice and included in the order confirmation email sent to the Buyer.

4.5. The Seller is responsible for the shipping time if the order is not dispatched on time. In this case, the Buyer has the right to request an order cancellation or compensation in the form of free shipping. If shipping costs are compensated, the Buyer/Payer will be refunded the actual amount paid for delivery.

4.6. The delivery time provided by the postal service will be indicated in business days and is approximate.

4.6.1. The Buyer acknowledges and agrees that delivery delays of up to 7 business days may occur due to weather conditions, technical issues, or special working conditions during lockdown periods.

4.6.2. The estimated delivery time does not include the time required for customs clearance. Details regarding customs processing and taxes will be indicated in the payment section.

4.6.3. The delivery time does not include public holidays and weekends.

4.7. The terms and cost of delivery for each country will be specified in a downloadable PDF file available in the delivery section of the Website. This file is updated regularly to reflect current information and is an integral part of the Public Offer.

4.8. If an order contains multiple products with different delivery times, the order will be shipped according to the item with the longest delivery timeframe.

4.9. If an ordered item marked as "in stock" is unavailable for shipment, the Seller will contact the Buyer within 24 business hours after the order is placed to confirm order details.

4.10. The official period for declaring a package lost by the postal service is 10 business days after the standard shipping and delivery times, including allowable delays by the postal service. In case of a lost package, the Seller will refund 100% of the amount paid by the Buyer/Payer.

4.11. The Seller is not responsible for the delivery of the order if the Buyer provides incorrect shipping or contact details. In such cases, the Seller is not liable for delivery delays, financial losses due to lost packages, return of the package to the Seller, or the cost of the ordered goods.

4.11.1. The Buyer will not receive a refund for the order payment and shipping costs if the package is lost due to incorrect shipping details. Additionally, the Buyer must cover all additional expenses related to reshipping the order, including the product cost.

4.12. The Seller is not responsible for delivering the product to the Buyer if the Buyer fails to contact the postal service to collect the package (order). In such cases, the package will be returned to the Seller. The Seller is not liable for the cost of shipping in either direction (to the Buyer and back to the Seller for order return).

4.12.1. If the Buyer requests re-delivery of an unclaimed order, the Buyer must cover all shipping costs, including any postal expenses incurred by the Seller.

4.13. The Seller is not responsible for order delivery delays if an error occurs during the automated generation of shipping documents, making it impossible to create a shipping label. In such cases, the Seller will request updated shipping details from the Buyer.

4.13.1. If the Buyer fails to provide updated shipping details (via email, phone, etc.), the Seller may unilaterally cancel the order and refund the payment to the Buyer/Payer.

4.14. The Seller is responsible for the integrity of the package contents. If the Buyer finds that the package is damaged or items are missing, they may record a video of the unboxing process to verify shortages or damages.

4.14.1. In such cases, the Buyer must submit a request via email to the Seller at customer@bravo-dance.com or via postal mail. If possible, the request should include photo and video evidence of the damage, along with other supporting documents (e.g., a certificate from the postal company).

4.14.2. The Buyer must submit the request within 24 hours of receiving the goods from the postal service. Otherwise, the Seller will not be able to provide surveillance footage of order preparation, as video records are stored for 14 days after shipment.

4.15. If the package contents are damaged, the Buyer must return the package to the Seller in its original packaging.

4.16. The Seller will refund 100% of the payment for damaged goods and reimburse the shipping costs if the return conditions are met.

4.17. In the context of this Agreement, "Damaged Goods" are defined as:

Cosmetic products – Items with visible damage such as cracks or deformations directly on the product. If the product’s cardboard packaging is dented but the item itself is intact, it is not considered damaged.
Clothing and accessories – Items with torn seams, broken hooks, holes, or visible signs of use. The Buyer must inspect the product for damage before trying it on.

4.18. If the Buyer damages clothing or accessories while trying them on, the Seller is not responsible for such damages or any associated repair costs.

4.19. Proof that the Seller has shipped the order in full, intact, and undamaged is provided by a video recording of the order preparation process, which documents the packaging, labeling, and shipping of the product. The Seller is only responsible for products classified as "cosmetic products" if they are damaged during delivery. The Buyer assumes responsibility for other product categories ("clothing," "accessories").

4.20. If the order is no longer needed by the Buyer, but the order has already been shipped, the Buyer is responsible for covering all transportation costs in both directions (to the Buyer and back to the Seller for order cancellation). The Seller will refund the order payment to the Buyer after deducting all transportation expenses incurred due to the return of the package.

4.21. The ordered goods must be fully paid for before they are handed over (delivered) to the Buyer.

5. PROCEDURE FOR RETURN AND EXCHANGE OF GOODS

5.1. The exchange and return of goods can be carried out at the addresses provided in the return form, which the Buyer will receive from the online store Bravo Dance manager.

5.2. The procedure for returning goods of inadequate quality is regulated by the legislation of the Seller’s country and the provisions of this Agreement.

5.3. The Buyer may return or exchange all goods purchased from the Seller, except for cosmetic products, personal hygiene items, fabrics, used, washed, or damaged goods, as well as custom-made goods or items marked as "sale", within 30 calendar days from the date of receiving the product from the postal service. The 30-day period starts the day after receiving the product and ends on the 30th calendar day, inclusive.

5.3.1. Within the specified period, the Buyer must coordinate the return with the Seller and send the product back, providing the Seller with the tracking number for monitoring the return via the official company email customer@bravo-dance.com. Otherwise, the return or exchange will not be processed.

5.4. To exchange/return goods of adequate/inadequate quality, the Buyer must send the product back to the Seller via a postal service, following the conditions for return/exchange. The Seller will accept the return and inspect the product for damage, signs of use, and the presence of all tags and documentation.

5.4.1. The Seller has the right to refuse the returned product if it was improperly packaged by the Buyer, resulting in visible marks and/or damage to the packaging (including those occurring during transportation, such as scratches, wrinkles, marks, etc.).

5.5. If there are valid grounds for return/exchange and all return/exchange conditions are met, the Seller agrees to refund the cost of the product, excluding shipping costs.

5.5.1. The Seller will issue a full refund, including shipping costs in both directions, if the return is due to an error by the Seller (e.g., incorrect item shipped).

5.5.2. If the Buyer wishes to return part of an order that contained an incorrect item sent by mistake, the shipping cost from the Seller to the Buyer will be calculated proportionally based on the quantity of returned items.

(Example Calculation: If the order contained 100 items and the shipping cost was $100, but the Seller mistakenly sent 1 incorrect item, and the Buyer wishes to return it, the Seller will compensate the proportional shipping cost of $1 from the Seller to the Buyer. The return shipping cost from the Buyer to the Seller will be covered 100% based on the invoice provided by the postal service, which must include the tracking number, postal company name, product weight, sender and recipient details, and shipping cost.)

5.6. When returning or exchanging goods, the Buyer must properly and securely package the parcel both externally and internally to prevent damage during postal transportation.

5.7. After the return period has expired, the Seller has the right to decline any requests for return or refund of the product, shipping fees, and any other financial expenses incurred in connection with the return request.

5.8. Custom-made products are not eligible for exchange or return.

5.9. The Seller’s manager provides consultations on the recommended size (fit) of the product, which are for informational purposes only. The Seller's recommendations regarding the appropriate product size for the Buyer are based on the data provided by the Buyer, with the understanding that these data may be inaccurate.

5.10. If the ordered product does not fit the Buyer due to size, fit, or other individual characteristics, this does not constitute an error on the part of the Seller.

6. LIABILITY OF THE PARTIES

6.1. As a User, you guarantee that you will not engage in actions that violate laws, international law, or actions that may disrupt the normal operation of the Website.

6.2. The User must promptly inform the Website Administration of any unauthorized access to their personal account/profile by third parties.

6.3. Comments and other messages posted by the User on the Website must not contradict legal requirements, international law, or generally accepted norms of morality and ethics.

6.4. The User assumes all risks associated with providing incorrect contact details in their Profile, sharing third-party contact details, disclosing their order number and other order-related information to third parties, storing their login credentials, and sharing their Profile information with others. Any actions performed within the User's Profile and/or using the User’s data shall be considered as actions performed by the Buyer, and the Website Administration is not responsible for these actions.

6.5. The User is responsible for the accuracy of the data provided in the Order form. If incorrect, inaccurate, or erroneous data is entered in the Order, the User bears full responsibility.

6.6. The Parties shall not be held liable for the full or partial failure to fulfill obligations under this Agreement if such failure results from force majeure, meaning extraordinary circumstances that are unavoidable under given conditions. These circumstances include but are not limited to mass riots, prohibitive actions by authorities, natural disasters, fires, catastrophes, and other force majeure events.

7. CONFIDENTIALITY AND PERSONAL DATA PROTECTION

7.1. By providing their personal data on the Website during registration or placing an Order, the User voluntarily consents to the Website Administration processing, using (including transferring) their personal or other data, as well as performing other actions as required by the legislation of the Seller’s country and/or the General Data Protection Regulation (GDPR), for the period necessary for such processing and use.

7.2. The conditions of confidentiality and personal data protection are outlined in the Personal Data Usage Policy.

8. PROCEDURE FOR HANDLING REQUESTS AND CLAIMS

8.1. Claims and requests from Users/Buyers for dispute resolution or other issues arising from the terms of the Public Offer may be sent to the Seller's designated address and/or via email at customer@bravo-dance.com. The Seller shall respond to the Buyer within a reasonable timeframe unless otherwise specified by applicable law. The Seller’s response may be provided in writing, as an electronic notification, or through actions confirming the resolution of the request.

8.2. Claims and requests from Users/Buyers (if submitted in written or electronic form) must include the following information:

Subject of the request
Statement regarding the current order (order number, etc.)
Factual circumstances on which the request is based
User/Buyer’s specific demands (what the User/Buyer requests)
Up-to-date contact details of the User/Buyer (full name, phone number, email address, mailing address)
Relevant supporting documents related to the request (if available)

8.2.1. If the claim or request does not meet the required format (e.g., missing necessary information), the Seller has the right not to process such requests.

8.3. Based on the results of processing the claim or request, the Website Administration/Seller will send a response to the User/Buyer via email or postal mail. The response may include:

A statement confirming acceptance of the claim
A rejection of the claim with an explanation of the reasons for the denial
Confirmation that the claim has been resolved through specific actions taken by the Website Administration/Seller

8.4. Requests related to the exchange and return of goods are primarily governed by Section 5, "PROCEDURE FOR RETURN AND EXCHANGE OF GOODS."

8.5. The User/Buyer may submit a claim or request via postal service or in person at the Seller's address.

9. FINAL PROVISIONS

9.1. This Agreement comes into effect upon its acceptance and remains in force until its termination.

9.2. If the User disagrees with any provision of the Agreement, they must immediately stop using the Website.

9.3. The User agrees that after completing the registration process on the Website, the Website Administration may send emails and/or notifications, including promotional ones, to the User's email address. The User has the right to unsubscribe from such mailings independently.

9.4. By providing their mobile phone number in forms on the Website, the User automatically agrees to receive notifications from the Website, including promotional messages. If the User wishes to stop receiving such notifications, they must contact the Website Administration.

9.5. To obtain necessary, accessible, reliable, and timely information about products or the Seller, for any reason not obtained directly on the Website, the User must contact the Website Administration.

9.6. The Website Administration has the right to transfer its rights and obligations under this Agreement to third parties at any time without prior notice to the User.

9.7. The Website Administration has the right to unilaterally amend this Agreement and all its annexes (in whole or in part) at any time without prior approval or notification of the User. All changes take effect from the moment the updated Agreement is posted on the Website.

9.8. Any disputes and disagreements arising between the Parties under this Agreement shall be resolved through negotiations or in accordance with applicable law and this Agreement, through pre-trial claims and/or legal proceedings. If any provision of this Agreement is declared invalid by a court, this does not affect the validity of the remaining provisions, nor does it release the User from obligations they have accepted.

9.9. Electronic copies of documents, including electronic correspondence, shall be considered original documents and communications that do not require validation in physical form. The Parties agree that all correspondence, notifications, and messages received via the email addresses specified in this Agreement and in the information fields during User registration on the Website, as well as the Parties’ details, shall be deemed properly delivered to the recipient.

9.10. Acceptance of this Agreement means that its terms are fully applicable to residents of all European Union countries and the rest of the world and are mandatory for compliance.

10. COMPANY’S LEGAL ADDRESS

BRAVO DANCE OÜ
VAT number: EE102774959
Harju maakond, Tallinn, Kristiine linnaosa, A. H. Tammsaare tee 47, 11316 Estonia